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東方紅柴油機(jī)：“云服務(wù)”助力春耕

2020-03-30 14:40:28 來源：東方紅柴油機(jī) 閱讀量：20691 評論

導(dǎo)讀： 當(dāng)前，線上平臺成為很多企業(yè)、學(xué)校繼續(xù)開展工作、教學(xué)的選擇。 “ 云辦公“、 “ 云上課 “，成為了新的流行語，在今年的春耕服務(wù)活動中,一拖(洛陽)柴油機(jī)有限公司創(chuàng)造性的開展“云服務(wù)”，收到了各方滿意的效果。

　　【農(nóng)機(jī)網(wǎng) 明星企業(yè)】 當(dāng)前，線上平臺成為很多企業(yè)、學(xué)校繼續(xù)開展工作、教學(xué)的選擇。 " 云辦公"、 " 云上課 "，成為了新的流行語，在今年的春耕服務(wù)活動中,一拖(洛陽)柴油機(jī)有限公司創(chuàng)造性的開展“云服務(wù)”，收到了各方滿意的效果。

　　三月初，一拖(洛陽)柴油機(jī)公司東部服務(wù)大區(qū)吉遼、黑龍江兩個服務(wù)中心隊員到達(dá)東北后，按照當(dāng)?shù)胤揽卣咭笤谫e館進(jìn)行電話聯(lián)系，落實市場具體情況，此時的東北地區(qū)處于備耕狀態(tài)，屬于購機(jī)旺季，經(jīng)銷商需要多方面的支持，按照往年慣例，對于終端用戶需要進(jìn)行走訪、保養(yǎng)和使用前檢查培訓(xùn)，但是今年常規(guī)的工作方式收到影響，隊員們犯了愁。
 
　　經(jīng)過大家商量，大區(qū)想到了快被全國小學(xué)生逼瘋“釘釘軟件”，可以通過“釘釘課堂”開展“云服務(wù)”。要想上好課就要認(rèn)真?zhèn)湔n，為了達(dá)到理想的效果，隊員們對區(qū)域內(nèi)的各類需求進(jìn)行了細(xì)致的梳理，在充分了解了用戶和經(jīng)銷商的需求后，大區(qū)向公司總部傳遞了“課件”需求，經(jīng)過緊鑼密鼓的準(zhǔn)備工作，把區(qū)域內(nèi)的服務(wù)、配件網(wǎng)絡(luò)和重點經(jīng)銷商拉到了一個“課堂”上。
 
　　公司總部接到大區(qū)反饋后，迅速組織各部門制作了一批電子培訓(xùn)指導(dǎo)教材，包括用三維動漫展示產(chǎn)品外形、結(jié)構(gòu)、配置，用圖文介紹產(chǎn)品的參數(shù)、特點；用視頻指導(dǎo)用戶開展春耕前的檢查保養(yǎng)；用視頻直播指導(dǎo)用戶如何對接一拖(洛陽)柴油機(jī)影響公司的售后服務(wù)和原廠配件網(wǎng)絡(luò)，同時為了滿足用戶、經(jīng)銷商對生產(chǎn)過程的了解需求，專門制作了東方紅柴油機(jī)智能生產(chǎn)線一些關(guān)鍵工位智能機(jī)器人工作的視頻。

　　有了充分的準(zhǔn)備以后，大區(qū)通過每天在網(wǎng)上進(jìn)行遠(yuǎn)程業(yè)務(wù)指導(dǎo)，安排備耕前的各項準(zhǔn)備工作，為經(jīng)銷商提供各類售前、售中服務(wù)，對于確實需要到現(xiàn)場服務(wù)的且條件不允許的，和用戶講明情況，征得用戶諒解，待疫情緩解后上門服務(wù)。


 
　　恢復(fù)生產(chǎn)的腳步正在加快，春耕生產(chǎn)的形勢一天天好轉(zhuǎn)，困難情況下，一拖(洛陽)柴油機(jī)有限公司“金色服務(wù)”團(tuán)隊用行動給了用戶信心。

上一篇： 樂陵農(nóng)機(jī)服務(wù)中心到德州力維機(jī)械公司參觀調(diào)研

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