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棗莊: 抓好農(nóng)機質(zhì)量投訴服務 保障三夏生產(chǎn)順利進行

2024-07-01 09:18:33 來源：山東省棗莊市農(nóng)業(yè)農(nóng)機技術推廣中心 閱讀量：16286 評論

導讀：三夏期間，山東省棗莊市各級履職盡責，擔當作為，依法維護農(nóng)機消費者合法權益，保障了全市三夏農(nóng)機化生產(chǎn)順利進行。

　　【農(nóng)機網(wǎng) 地方農(nóng)機】 三夏期間，山東省棗莊市各級履職盡責，擔當作為，依法維護農(nóng)機消費者合法權益，保障了全市三夏農(nóng)機化生產(chǎn)順利進行。截至目前，全市三夏農(nóng)機投訴宣傳服務活動參加活動人數(shù)765人，共發(fā)放宣傳資料4960份，提供咨詢505人次，線上發(fā)布信息9條，培訓人數(shù)402人，展示機具40臺套，現(xiàn)場演示機具22臺套。
 
　　一是安排部署周密。下發(fā)《棗莊市關于做好2024年“三夏”農(nóng)機質(zhì)量投訴宣傳服務和受理處理工作的通知》，要求各區(qū)(市)提高認識，強化宣傳，精心服務，切實保障全市三夏農(nóng)業(yè)生產(chǎn)順利進行。各區(qū)(市)專門成立由分管領導牽頭的活動領導小組，明確工作職責，落實值守制度，及時處置各類農(nóng)機質(zhì)量糾紛。山亭區(qū)認真落實“首問負責制”，按照“首問負責、馬上就辦”要求，公布投訴電話，安排值班人員，保持24小時電話暢通，確保農(nóng)機質(zhì)量投訴案件受理及時，處理便捷迅速。
 
　　二是宣傳方式多樣。印發(fā)《棗莊市農(nóng)機化生產(chǎn)服務宣傳手冊》，向社會公開市、區(qū)(市)農(nóng)機質(zhì)量投訴聯(lián)系人、聯(lián)系電話等，方便機手就近就快進行投訴維權；組織人員深入一線指導開展宣傳服務活動，提升廣大農(nóng)機消費者的維權意識。市中區(qū)通過采取發(fā)放宣傳材料、開辟宣傳專欄、組織送法下鄉(xiāng)等形式，大力宣傳農(nóng)機質(zhì)量投訴法律法規(guī)；滕州市重點針對農(nóng)機生產(chǎn)、銷售、維修市場開展農(nóng)機質(zhì)量專項宣傳；薛城區(qū)以趕農(nóng)村大集、農(nóng)村廣播等方式，臺兒莊區(qū)通過政府網(wǎng)站、微信公眾號、微信群等形式宣傳農(nóng)機投訴知識，提升了農(nóng)民群眾維權能力。
 
　　三是責任落實到位。加強農(nóng)機質(zhì)量投訴機構隊伍建設，明確農(nóng)機質(zhì)量投訴機構名稱、分管領導、工作人員以及聯(lián)系電話，并及時向社會公開；細化工作流程，明確農(nóng)機質(zhì)量投訴職責到人，確保出現(xiàn)農(nóng)機質(zhì)量糾紛，知道找誰投訴，到哪里投訴。嶧城等區(qū)(市)安排專人負責農(nóng)機質(zhì)量投訴日常工作，做好投訴登記、備案，對投訴及時受理，及時協(xié)調(diào)解決。
 
　　四是服務保障有力。各級不斷強化責任意識和服務理念，加強與市場監(jiān)管部門聯(lián)系，扎實開展農(nóng)機生產(chǎn)、銷售、維修市場的專項治理活動，督促各農(nóng)機經(jīng)銷網(wǎng)點、生產(chǎn)廠家切實做好農(nóng)機產(chǎn)品售后服務，及時“出診把脈”，確保不誤農(nóng)時。山亭區(qū)按照“農(nóng)忙季節(jié)農(nóng)機投訴應急受理解決機制”要求，及時受理和妥善處理三夏期間農(nóng)機質(zhì)量投訴，化解矛盾糾紛，切實維護了農(nóng)機手合法權益。

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