欧美激情一区二区三区在线,丁香五月深爱激情亚洲一区
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地點(diǎn):
開(kāi)展時(shí)間: 2025-02-11
舉辦單位: 美國(guó)加州圖拉爾國(guó)際展覽中心
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地點(diǎn): 巴彥淖爾市
開(kāi)展時(shí)間: 2025-02-22
舉辦單位: 內(nèi)蒙古春季農(nóng)機(jī)展組委會(huì)
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地點(diǎn): 廣州市
開(kāi)展時(shí)間: 2025-02-25
舉辦單位: 廣州光亞法蘭克福展覽有限公司
獲國(guó)外客戶點(diǎn)贊,中國(guó)一拖這位售后服務(wù)工程師不簡(jiǎn)單
2020-03-20
09:40:47
來(lái)源: 中國(guó)一拖 閱讀量:18380
評(píng)論
導(dǎo)讀:石洪武認(rèn)為,在他心中服務(wù)前置,為用戶在產(chǎn)品使用前提供使用、保養(yǎng)服務(wù)才是好的服務(wù)。
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農(nóng)機(jī)網(wǎng) 明星企業(yè)】 “有一臺(tái)東方紅MF704
拖拉機(jī)動(dòng)力輸出軸存在跟轉(zhuǎn)問(wèn)題”,不經(jīng)意間這句同事間的對(duì)話,讓石洪武心頭一緊,當(dāng)時(shí)正值2019年春季農(nóng)忙前夕,如果其他拖拉機(jī)也存在這個(gè)問(wèn)題,是會(huì)耽誤農(nóng)民春耕的。
石洪武隨即協(xié)調(diào)各站務(wù)員收集信息并發(fā)出預(yù)警,找設(shè)計(jì)人員分析產(chǎn)品結(jié)構(gòu),指出問(wèn)題原因,提出滾針軸承改為齒輪襯套的改進(jìn)方案。經(jīng)技術(shù)部門(mén)分析論證采納了該方案,快速制定了市場(chǎng)服務(wù)預(yù)案,避免了突發(fā)故障的大面積發(fā)生。
石洪武,中國(guó)一拖中小拖公司質(zhì)量部售后服務(wù)工程師。
好的售后服務(wù)工程師
是什么樣的
石洪武認(rèn)為,在他心中服務(wù)前置,為用戶在產(chǎn)品使用前提供使用、保養(yǎng)服務(wù)才是好的服務(wù)。
中國(guó)一拖的產(chǎn)品多為涉
農(nóng)產(chǎn)品,季節(jié)性特點(diǎn)很強(qiáng)。秋收農(nóng)忙季前,培訓(xùn)是服務(wù)站售后服務(wù)的重點(diǎn)工作,為保障培訓(xùn)效果,石洪武精心策劃培訓(xùn)方案,將SK504G、MF804、MY1004等新產(chǎn)品和主銷(xiāo)機(jī)型的典型故障編制成維修課件,擔(dān)任實(shí)操培訓(xùn)講師,根據(jù)需求先后組織了5批培訓(xùn),保障250家服務(wù)站共計(jì)335人順利完成學(xué)習(xí)。在培訓(xùn)過(guò)程中,他充分將個(gè)人在質(zhì)量管控、新產(chǎn)品開(kāi)發(fā)中積累的專(zhuān)業(yè)知識(shí)、經(jīng)驗(yàn)和檢修技巧傳達(dá)至每個(gè)學(xué)員。
以服務(wù)贏信賴(lài)
以服務(wù)贏得用戶信賴(lài),是石洪武為用戶服務(wù)的真心愿望。
2019年9月,石洪武隨中國(guó)一拖國(guó)貿(mào)公司前往巴基斯坦考察,實(shí)地了解產(chǎn)品適應(yīng)性和質(zhì)量狀況,以確定后期推廣計(jì)劃。短短十天,他先后走訪5個(gè)經(jīng)銷(xiāo)商和7個(gè)農(nóng)場(chǎng),耐心講解產(chǎn)品特點(diǎn)和使用保養(yǎng)注意事項(xiàng)。在一次走訪中,石洪武遇到一位用戶反饋東方紅SG504-1機(jī)型存在動(dòng)力輸出不轉(zhuǎn)故障,他當(dāng)即對(duì)該車(chē)進(jìn)行檢查,在語(yǔ)言不通、用戶不滿的情況下獨(dú)自完成故障排除,同時(shí)通過(guò)翻譯告知用戶正確的操作方法,及使用保養(yǎng)技巧,他專(zhuān)業(yè)的技能和敬業(yè)的態(tài)度獲得用戶高度稱(chēng)贊,為打開(kāi)巴基斯坦農(nóng)機(jī)市場(chǎng)奠定了基礎(chǔ)。
“您好,這里是中國(guó)一拖中小輪拖公司,有什么問(wèn)題需要幫助......” 2019年四季度,石洪武接聽(tīng)并解答服務(wù)站、用戶來(lái)電960余次,面對(duì)各式各樣的問(wèn)題、南腔北調(diào)的口音,他總是耐心細(xì)致地予以解答。
用戶說(shuō),售后服務(wù)有他,真好。
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